Our mission statement

About us

NATUS GmbH & Co. KG has existed since 1956 and is based in Trier, Germany. As experts in safe energy distribution, we are reliable partners for industry, plant construction companies and energy suppliers. NATUS systems supply, control and protect industrial facilities all over the world. Our range of services stretches from the latest medium- and low-voltage systems to system and process automation, control technology and servicing, plus complete electrotechnical solutions. As such, we provide technical and process expertise for comprehensive, efficient management of complex electrotechnical solution packages. As an internationally-orientated company, we align ourselves with the requirements of a constantly changing global market in this increasingly globalised world.

We are an independent family-run company that thinks and acts for the long term. We aim to substantially increase our legacy and pass it on to the next generation. Together with our customers, staff, suppliers and partners, we strive for successful collaboration focused on sustainability, based on traditional values such as trust, reliability, fairness, quality and innovative skills. In all of this, human values are at the focus.

In our corporate mission statement, we have defined below specific values and goals, in accordance with which we combine commercial success and social responsibility. We pursue the general goal of ecological, economical and social sustainability.

Our goals

Profitable growth and economical sustainability

Besides customer satisfaction and staff motivation, sustainable profitable growth is one of the most important goals of our company. Growth stabilises and increases our market share in this increasingly globalised world. Our sales operation and our international partners are critical in helping convert German engineering skill, which is so highly regarded worldwide, into increasing turnover. Profitability is necessary to guarantee a solid equity base and enables us to develop the latitude necessary for developing our products and making the required investments in capacity expansion and increasing efficiency. This all contributes to the retention of existing jobs and the development of new ones and, in our opinion, incorporates a high level of social responsibility for our staff and their families, for the regional community and for the country. One of the central strategic targets is to sustainably increase the value of our company. The strongest driver here is innovation. In this regard it is not sufficient to provide superior product quality in international competition – it also requires the sustained optimisation of our processes. Besides the systematic new and further development of our products and processes, this innovation is also evident in the commitment of our staff. The possibility of introducing ideas and enhancements via the process of continual improvement is evidence of the strong and inexhaustible potential of the company and is permanently being exploited and implemented.

Innovation

One of the central strategic targets is to sustainably increase the value of our company. The strongest driver here is innovation. In this regard it is not sufficient to provide superior product quality in international competition – it also requires the sustained optimisation of our processes. Besides the systematic new and further development of our products and processes, this innovation is also evident in the commitment of our staff. The possibility of introducing ideas and enhancements via the process of continual improvement is evidence of the strong and inexhaustible potential of the company and is permanently being exploited and implemented.

Quality

Every employee makes an important contribution to the quality of our products. Hence the promotion of quality awareness among the staff is an executive function for every manager. The company supports these efforts through education and further training of staff members. The management team forms the basis for continual improvement of the management systems by setting and agreeing targets and by describing processes and procedures. It monitors the status of the integrated system (quality, occupational safety, protection of the environment and energy efficiency) through regular evaluations. Furthermore, for us, adhering to and, where possible, exceeding the applicable legal and official requirements is a given and an obligation. We want satisfied customers who can rely on our quality without reserve.

Environment, energy efficiency and ecological sustainability

Our products and processes need to be environmentally-friendly, eco-friendly and energy-efficient. We aim to actively contribute to the protection and improvement of our environment. Through what we do, we aim to demonstrate that commerce and the ecology are not contradictory. The last point applies especially to the optimisation of our products in the business area of energy distribution. In view of the significance of this task, protection of the environment and consideration for energy use form a major part of our everyday activities. Every significant environmental and energy aspect is identified, assessed and subjected to appropriate evaluation as part of the management system, for the purposes of continual improvement.

Our partners

Staff

Technical and commercial skill, a high level of commitment, creativity and loyalty among our staff are the most important elements of our corporate success. We help our staff to constantly improve their abilities through education and further training. We give them a high level of responsibility and so place great trust in their capabilities. We are committed to guaranteeing health and safety and the prevention of accidents through anticipatory planning of systems and processes. We also ensure safety at our workstations and strive for fair, performance-based remuneration. For us, it is important that our employees identify strongly with the company, see purpose in what they do and derive enjoyment and pleasure from doing it. As human values are a key issue for us, we strive for our employees to ‘treat others as you yourself would like to be treated’, and expect the same behaviour from them both inside and outside the company.

Observance of the basic rights of our staff is applied and demonstrated through the considerations of equal opportunity and non-discrimination, regardless of skin colour, race, nationality, social origin, any disability, sexual orientation, political or religious convictions, sex or age. Furthermore we will not tolerate any form of discrimination, harassment, threats or other hostile or abusive behaviour in the workplace. We reject forced and child labour and do not employ any workers that cannot prove that they are at least 15 years old.

Above all, all of us in the company strive to behave fairly and squarely towards our partners – the principle of the “reputable merchant” largely applies here: ‘With decency, honour and conscience’.

Customers

Our goal is to fully and completely meet the expectations and requirements of our customers with regard to the products and solutions we deliver. By this we mean firstly the technically flawless delivery of high-quality products and services at competitive prices, and secondly the traditional benefits of an owner-run SME, such as fast response times, high flexibility, outstanding service and customer proximity. Through all this we aim to impress our customers and, with them, work towards a long-term collaboration based on partnership and trustworthiness. Only satisfied customers want repeated business contact with us, thus guaranteeing the success and future development of the company.

Suppliers, lenders and other business partners

Our relationships are based on mutual respect and trust. In this way we strive to develop reliable long-term relationships and measure the services of our suppliers and lenders against strict yet fair standards. We inform our suppliers of the changes to our products and solutions in good time. Our procurement market is international. Competitive regional suppliers are given priority by us when carrying out service comparisons. We aim to limit ourselves to a small number of finance partners and collaborate with them in a trustworthy, open and fair way.

Openness, social responsibility and social sustainability

We have an open and trusting relationship with the general public. We pay particular attention to social responsibility in our region. We generally support diversity and the social integration of individuals, and we respect other cultures. We promote young people, local sports clubs and the disabled, and are corporate sponsors of youth research foundation “Jugend forscht”. We are committed to the greater good on a voluntary basis as far as possible.

Trier, February 2018

Frank Natus
Management team